Frequently Asked Questions
WHEN DO YOU DELIVER?
Deliveries are made from around 9.00am to 1.00pm. Collections are made from 6.00pm. In the busy summer months we deliver and collect on a geographical round basis, we do try to be as flexible as possible. If you require specific delivery times please inform us at the time of your booking. We accommodate exact delivery and collection times for indoor hall parties or if you are organising a school fete.
WHAT DO I NEED TO DO PRIOR TO YOUR ARRIVAL?
Our inflatables are delivered on a sack barrow and we need adequate clear access for this (approximately 3ft depending on the inflatable ordered). Please ensure the paths or access to your garden are free from obstacles, we will need access to mains power electricity with 20 metres of where you would like the unit sited. Please prepare the site prior to our arrival. In the summer months we run to a tight schedule to ensure all our customers are delivered to and collected from on time. Our delivery staff may not be able to wait whilst the access and/or site is cleared and prepared.
ON WHAT SURFACE CAN THE INFLATABLE BE SET UP ON
We can use any hard surface, such as patio, concrete, tarmac, rubber, and artificial grass, and heavy weighted sand bags are used for all areas as mentioned above to secure the inflatables to the surface. And of course grass and soft ground, Soft surfaces are staked to the ground, and for safety reasons any inflatable outdoors must be sited on reasonably flat surfaces. The site area needs to be free from stones, sharp objects such as washing line pole sockets, dog mess and excessive mud. If there are any overhanging trees or bushes encroaching on the site area of the inflatable, these will need to be pruned back prior to our arrival. The unit cannot be sited where any side of it is brushing up against bushes, trees, fences etc….Barbecues must not be sited within 5 metres of the inflatable.
DO YOU BELONG TO ANY TRADE ASSOCIATIONS?
We are members of the B.I.H.A. (British Inflatable Hirers Association).
DO YOU HIRE CASTLES OVERNIGHT?
Overnight hire is NOT available, but we are happy to collect up to late at night.
DO YOU ACCEPT LAST MINUTE BOOKINGS? – Yes if a castle is available – call us today to check availability.
DO YOU FULLY INSTALL THE BOUNCY CASTLE?
We do everything for you. We deliver and fully install the inflatable and safety mats ready for use. We will give you and go through with you written safety instructions which lists all the do’s and dont’s , for example, what to do if there should be a heavy cloudburst etc and collect and fully dismantle all equipment at the end of your booking.
WILL THE INFLATABLE GO IN A HALL?
All our inflatable equipment is suitable for a hall. Please always enquire with the hall you are booking with as to the height of the ceiling.
DO YOU HIRE ADULT EQUIPMENT?
All our bouncy castles are suiitable for adult use.
DO YOU OFFER INFLATABLES FOR HIRE FOR SCHOOL FETES?
We do hire equipment for school fetes.
IF I NEED TO CLEAN THE CASTLE WHAT CAN I USE?
Our inflatables are thoroughly checked and cleaned prior to every hire. If it is necessary to clean any spoiling prior to us collecting at the end of your hire then only hot soapy water (fairly liquid) can be used to clean the castle. Chemical cleaning agents must not be used. It is important to clean any marks quickly. Face paints for example, must be cleaned off immediately whilst it is still wet, if not the face paint will permanently stain the castle.
DO YOU HAVE PUBLIC LIABILITY INSURANCE?
Our equipment is supplied under protection of a Public Liability Policy, which is subject to the terms and conditions of hire. You are responsible for supervision and there should be a responsible adult supervising the castle at all times. We will provide written safety instructions that are based on current HSE guidelines.
HOW LONG DOES IT TAKE TO SET UP?
It takes approximately 15-20 minutes to install or collect our equipment depending on which inflatable is ordered and ease of access.
CAN I COLLECT THE INFLATABLE FROM YOU?
No. We need to install and collect our inflatables ourselves for safety reasons and insurance constraints.
WHAT HAPPENS IF I NEED TO CANCEL MY BOOKING?
We do not charge for cancellations due to bad weather. If you need to make a cancellation please notify us as soon as possible.
HOW DO I MAKE A BOOKING?
Bookings can be confirmed by phone or email to enquiries@bouncycastleswales.co.uk.
PAYMENT TERMS:
Payment of 50% of the hire fee is required 7 days prior to the event. The deposit can be paid by Bank Transfer or by cheque. The remaining 50% should be paid by cash on delivery of the bouncy castle and prior to set up.
